Monarch Fruits Return and Refund Policy
At Monarch Fruits, we take great pride in providing the freshest and highest quality fruits to our customers. Our meticulous process ensures that the fruits you receive are in perfect condition and ready to ripen, maximizing their freshness and taste. Due to the perishable nature of our products and the careful handling required, we do not accept returns or offer refunds. Below is our detailed description of not accepting returns:
1. Order Verification and Confirmation
• Order Verification: To ensure accuracy, we verify and confirm each order and delivery address through WhatsApp chat or a phone call with the customer before dispatch.
• Double-Check Process: All details, including the order and delivery address, are double-checked to ensure there are no errors.
2. Packaging and Delivery
• Packaging: Our fruits are packed while still not ripened, packed in a way to ripen during the delivery period. This ensures you receive fruits that are perfectly ripened or ready to ripen within the upcoming day or two.
• Ripening Instructions: Each package includes detailed ripening instructions. Additionally, customers receive an email with these instructions upon placing the order.
• Delivery Timing: We use the delivery time strategically to facilitate the ripening process, ensuring the fruits are in optimal condition upon arrival.
3. No Returns and Refunds
• Perishable Nature: Given the perishable nature of the fruits, we do not accept returns or offer refunds. Once the fruits are dispatched, they cannot be resold.
• Quality Assurance: Our thorough verification, packaging, and delivery process ensures that you receive fruits as expected. Any issues should be reported within 24 hours of delivery for us to address promptly.
4. Customer Satisfaction
• Commitment to Quality: We are dedicated to providing high-quality fruits and exceptional service. If you have any concerns or questions about your order, please contact us immediately.
• Customer Support: For any inquiries or issues, our customer service team is available to assist you and ensure your satisfaction.
5. Contact Us
For any questions or concerns regarding your order or our policies, please contact our customer service team at:
• Email: info@monarchfruits.com
• Phone: +92 327 2834846
Thank you for choosing Monarch Fruits. We appreciate your understanding and cooperation in our efforts to deliver the best quality fruits to your doorstep.